FAQs

Q1: How can I track my order? A: After your order ships, a tracking number will be sent to your registered email address. You can also log into your Roslily account to view real-time logistics updates.

Q2: Why was my payment declined? A: Common reasons include insufficient card balance, international payment restrictions from your bank, expired card information, or address mismatch. Try PayPal checkout or contact your bank for support.

Q3: Can I modify my shipping address after payment? A: Address edits are only available within 12 hours of order confirmation before dispatch. Once the parcel ships, address changes cannot be adjusted.

Q4: How do I choose the right size? A: Every product page includes a detailed size chart with bust, waist, length measurements. If you are between two sizes, we recommend sizing up for a relaxed elegant fit. Feel free to email us your height and weight for personalized sizing advice.

Q5: Will the clothing color match the website photos? A: We shoot all items under natural light, but minor color shifts may appear due to different screen displays. This is not considered a manufacturing defect.

Q6: How should I wash my Roslily dresses? A: Most of our delicate resort fabrics recommend hand wash cold, hang to dry, low-temperature iron only. Please check the care label inside each garment for fabric-specific instructions.

Q7: Do you offer free shipping? A: Yes, free standard worldwide shipping for all orders over $89 USD subtotal. Expedited delivery requires an extra fee.

Q8: Can I return clearance sale items? A: All final sale clearance items are non-refundable and non-exchangeable. Please double-check sizes before purchasing discounted styles.

Q9: How long will my refund take to arrive? A: After warehouse inspection approval, refunds process in 3–10 business days, depending on your payment provider’s processing speed.

Q10: Can I stack multiple discount codes on one order? A: Only one promo code can be applied per order, flash sales and clearance items cannot combine with extra coupon codes.