Welcome to Roslily ("Roslily," "we," "our," or "us").
Protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.roslily.com, make a purchase, subscribe to our newsletter, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you interact with Roslily, we may collect different types of information depending on how you use our website.
Personal Information
This may include:
- Full name
- Email address
- Shipping address
- Billing address
- Telephone number
- Payment information (processed securely through third-party payment providers)
- Order history
- Customer service communications
Please note that Roslily does not store your complete credit card information. Payment details are securely processed through certified payment gateways.
Automatically Collected Information
When you browse our website, we automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Website pages visited
- Products viewed
- Shopping cart activity
- Referral source
- Cookies and tracking technologies
This information helps us improve website performance and enhance your shopping experience.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
Order Processing
- Process and fulfill your purchases
- Confirm payments
- Arrange shipping
- Provide order updates
- Manage returns and refunds
Customer Support
- Respond to inquiries
- Resolve disputes
- Provide after-sales service
Website Improvement
- Analyze visitor behavior
- Improve website functionality
- Enhance product recommendations
- Optimize user experience
Marketing
With your permission, we may send:
- Promotional emails
- Product launches
- Exclusive discounts
- Seasonal campaigns
- Newsletter updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
3. Cookies
Roslily uses cookies and similar technologies to improve your browsing experience.
Cookies allow us to:
- Remember your shopping cart
- Save your preferences
- Personalize content
- Measure website traffic
- Improve advertising performance
- Prevent fraudulent activities
Some cookies are essential for the website to function properly.
Others help us understand how customers use our website so we can continue improving our services.
You may disable cookies through your browser settings, although certain website features may no longer function correctly.
4. Third-Party Services
To operate our business, we work with trusted third-party providers.
These may include:
- Shopify
- Payment processors
- Shipping companies
- Email marketing providers
- Analytics providers
- Advertising platforms
Examples include:
- Google Analytics
- Meta Pixel
- TikTok Pixel
- PayPal
- Stripe
- Shop Pay
These service providers only receive the information necessary to perform their services and are required to protect your information.
5. Marketing Communications
If you choose to subscribe, Roslily may occasionally send emails regarding:
- New arrivals
- Exclusive promotions
- Flash sales
- Holiday collections
- Style inspiration
- Shopping reminders
You may unsubscribe at any time without affecting your ability to shop on our website.
6. Data Security
We implement commercially reasonable security measures designed to protect your personal information.
These include:
- SSL encryption
- Secure payment gateways
- Restricted employee access
- Fraud prevention systems
- Regular security monitoring
While we take every reasonable precaution, no method of internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Improve our services
When information is no longer required, it will be securely deleted or anonymized.
8. Your Rights
Depending on your country or region, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict certain processing
- Withdraw marketing consent
- Request data portability
- Object to certain data processing
To exercise these rights, please contact us using the information below.
9. Children's Privacy
Roslily does not knowingly collect personal information from individuals under the age of 16.
If we become aware that such information has been collected, we will promptly delete it.
10. International Data Transfers
Because Roslily serves customers worldwide, your information may be processed in countries outside your country of residence.
Whenever personal information is transferred internationally, we take appropriate safeguards to protect your data in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with the revised "Last Updated" date.
We encourage customers to review this policy periodically.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Roslily Customer Support
Email: support@roslily.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 business hours.